Understanding the Claims Inquiry Process
South Central Power strives for excellence in providing safe, dependable service that adds value to the lives of our members. However, South Central Power cannot guarantee an uninterruptable supply of power, and we know that service interruptions are life interruptions for our members. If you’ve suffered damage or loss and believe South Central Power may be responsible, you can submit an inquiry for review. Please be advised that the statute of limitations is two years from the date of the incident.
South Central Power will not be liable for damage or loss due to circumstances outside of our control. To this end, the following unpreventable or unpredictable damages generally do not qualify as a valid claim, and you may need to file with your insurance provider.
- Acts of God / storm damage / high winds / ice / lightning / extreme heat or any severe weather conditions
- Vegetation clean up due to power restoration
- Damages caused by a South Central Power contractor
- Line or equipment failure from normal wear and tear
- Voltage fluctuations
- Repairs during routine maintenance
- Animal interference/contacts
- Vandalism and or theft
- Damage caused by third-party acts/negligence (for example, a car crashing into a utility pole which causes a power outage)
*This list is not intended to be exclusive*
South Central Power is committed to investigating all claim inquiries promptly and fairly, on a case-by-case basis, and to provide restitution for claims for which we are responsible.
If you have a valid claim inquiry, please continue to the next section of instructions.
Claim Inquiry Form
Claim Review Process
An initial review will take place to determine if the claim may be the responsibility of South Central Power.
You will be provided with a secure link by email to continue with the investigation, and may be asked to submit any of the below documentation:
- Photos showing damage
- Time off from work related to personal injury. Will need verification from employer verifying lost wages
- Other miscellaneous documentation (if applicable), such as:
- Receipts or invoices for repair/replacement
- Estimates for repair/replacement
- Hotel and restaurant receipts
- Car rental receipts
- Letter from insurance company
- Police report
- Itemized list and receipts of food lost (with pictures)
*Additional information may be requested as needed*
The goal of South Central Power is to provide a response 3-5 business days from the initial inquiry. Claim inquiries are reviewed by a South Central Power claims representative in the order in which they are received. However, please note that a final response typically takes longer to allow for a thorough investigation of the incident, and the more complex the incident, the more time that will be needed to reach a final liability decision. At the conclusion of the review, a representative will provide you with the findings of the investigation.