Payment for Service. Unless otherwise agreed upon, all Subscribers shall pay for services and facilities monthly in advance. All bills for services not less than twenty (15) days after the bill is rendered.
Application of Residence and Business Rates
Residence rates apply at the following locations:
In a private residence where business listings are not provided.
In private apartments of hotels, rooming house, or boarding houses where service is confined to the Subscriber’s use.
In college fraternity or sorority houses where individual access line service is provided.
Business rates apply at the following locations:
All locations that are not defined as a residence in (a) above.
In any location where the listing of service at that location indicates a business, trade, or profession.
Taxes or Fees Billed to Subscribers
Except as otherwise expressly provided, pricing is exclusive of and Subscriber shall be solely responsible for (i) applicable taxes (excluding those on connectSCP’s net income) relating to the sale, transfer of ownership, installation, license, and the use or provision of service (ii) surcharges, recovery fees, customs clearances, fees, duties, levies, shipping charges, and other similar charges relating to the sale, transfer of ownership, installation, license, or the use or provision of the services and (iii) charges imposed in connection with local, state and federal government program costs and fees.
connectSCP will bill and the Subscriber shall pay all applicable taxes and other charges and fees described above (including any associated interest and penalties resulting from Subscriber’s failure to timely pay the taxes or other charges and fees), except to the extent Subscriber provides a valid exemption certificate prior to the delivery of Services.
Service Check – Subscriber Premise Equipment and Wiring and Repairs
A service check will be performed when a Subscriber requests connectSCP to perform a check of its facilities up to the demarcation point.
Where feasible, Subscribers will also be encouraged to unplug Subscriber Premise Equipment or disconnect all inside wiring at the demarcation point so as to self-diagnose where their wiring or equipment may be causing an out of service condition.
No charges will be assessed when a service check is performed and:
connectSCP determines the trouble exists on connectSCP’s side of the demarcation point; or
connectSCP identifies or repairs any trouble on the Subscriber’s side of the demarcation point and the Subscriber approves connectSCP to repair problem.
Charges will be assessed when a service check is performed, and the Subscriber requests connectSCP identify or repair any trouble on the Subscriber’s side of the demarcation point.
Late Payment Charges
All bills for which full payment has not been received or paid before the last date for timely payment may be subject to a late payment charge.
Late payment charges shall be as listed in Part 3.
Returned Check Charge
An administrative charge may be assessed for each occasion that a check, bank draft, or electronic funds transfer item is returned unpaid to connectSCP.
Returned Check charges shall be as listed in Part 3.
Charges and Duration for Reconnection of Service
Where service has been discontinued for non-payment of a due bill, applicable service charges as listed in Part 3 shall apply.
Where service has been discontinued for the non-payment of a due bill, the Subscriber may be required to reestablish credit as defined in Section 1.3, Establishment and Maintenance of Credit.
The maximum payment for restoration of service that existed prior to disconnection shall be the total past due amount, applicable nonrecurring charges and, if appropriate, an Advance Payment and Deposit as specified elsewhere in these Terms and Conditions.
Most reconnections are handled remotely and occur after your payment is processed on a 24/7 basis. In the event your reconnection cannot occur automatically, manual reconnections are processed Monday – Friday, 8 a.m. – 5 p.m. (excluding holidays). A returned payment or payment attempt which cannot be processed will not stop the disconnection process.
Adjustment of Charges. In the event of an adjustment of charges for overbilling or underbilling by connectSCP, a correction (refund or charge) may be made of the full amount of difference for a period not to exceed ninety days. When the period or amount for which overbilling cannot be fixed from available records, the maximum refund or credit will not exceed an estimated amount of such billing. Any request for adjustments of charges must be made to connectSCP in writing within sixty (60) days of the invoice date.
Online Billing Through SmartHub: Subscriber is encouraged to complete the SmartHub registration process following the application for Services. connectSCP’s standard service does not deliver a paper bill. Monthly bills are distributed through SmartHub.
