Application for Service. Applications for service may be made electronically, over the phone, or in writing. These applications become contracts upon the establishment of the Services. In addition to any required deposit, non-recurring service and construction charges may also be required in advance, and then applicable recurring charges will appear on the first monthly bill statement. The terms and conditions specified for such contracts are subject to these Terms and Conditions as applicable to the service to be furnished. Any change to these Terms and Conditions shall act as a modification of the contract to that extent, without further notice.
Access Rights. Subscriber will in a timely manner allow connectSCP and/or SCP access, as reasonably required for services, to property and equipment that Subscriber controls and will obtain at Subscriber’s expense timely access for connectSCP and/or SCP as reasonably required for the services to property controlled by third parties such as Subscriber’s landlord. connectSCP and/or SCP will coordinate with and, except in an emergency, obtain Subscriber’s consent to enter upon Subscriber’s property and premises, which consent shall not be unreasonably withheld. Access rights include right to construct, install, repair, maintain, replace and remove equipment and/or facilities (including access lines and network facilities) and the right to use ancillary equipment space outside or within a building for Subscriber’s connection to SCP network. Except as otherwise agreed SCP, the Subscriber must furnish any conduit, holes, wireways, wiring, plans, equipment, space, power/utilities and other items as SCP reasonably requires for the services and SCP will obtain any necessary licenses, permits and consents (including easements and rights-of-way). Subscriber must provide connectSCP and SCP timely information and access to Subscriber’s facilities and equipment as connectSCP and SCP reasonably requires for the services, according to a mutually agreed schedule.
Grant of Easement. As a condition of receiving service, and without financial compensation, Subscriber grants to SCP a perpetual commercial communications easement on and through the service location to provide data and voice services on transport fiber, distribution fiber, and service extension fiber, if applicable, for Service to both the Subscriber and to other subscribers, and to perform necessary maintenance, service upgrades, and periodic right-of-way maintenance. If the electric utility facilities cross the Service Location, these easements will generally, but are not required to, follow those facilities.
Access to Subscriber’s Premises. Subscriber shall allow connectSCP and/or SCP and its agents the right to enter Subscriber’s real property and premises at reasonable times, for purposes of installing, configuring, maintaining, inspecting, upgrading, replacing and removing the Service and Equipment.
Safe Working Environment. Subscriber will ensure that the location at which connectSCP and/or SCP installs, maintains, or provides services is a safe working environment, free of Hazardous Materials or unsafe conditions, free of interference from persons or pets, and reasonably suitable for the services. For purposes of the preceding, “Hazardous Materials” mean any substance or material capable of posing an unreasonable risk to health, safety or property or whose use, transport, storage, handling, disposal or release is regulated by any law related to pollution, to protection of air, water or soil, or to health and safety. Subscriber will ensure that all pets, poultry, and livestock at the location are properly restrained prior to Company entry. Subscriber will also ensure that the working environment is free from obstructions, hazards, and interference. connectSCP and/or SCP shall have no obligation to perform work at a location that is not a suitable and safe working environment or to handle, remove or dispose of Hazardous Materials.
Installation Process. SCP will use best practices when installing a fiber service drop to the Subscriber’s premises. It shall be the Subscriber’s responsibility to notify SCP if a desired route is requested. No one is required to be present for the service drop installation, so prior notification of this step will not be provided unless an issue is encountered. It is also the responsibility of the Subscriber to notify SCP if underground equipment (i.e. sprinklers, underground pet fences, etc.) are installed on the Subscriber’s premises. A connectSCP representative will contact the Subscriber to schedule the in-home installation, and an adult over 18 years of age will be required to be present. It is the sole responsibility of the Subscribers who are renting or leasing to obtain the Landlord or Property Manager’s permission for installation prior to requesting service. Proper installation may require drilling through interior and/or exterior walls in order to run wire and installing outside and interior equipment. Standard Installation includes the placement of a company owned ONT and separate internet router that also provides the subscriber’s in-home Wi-Fi signal. The router connects to the ONT by Cat6 cable. It is located no more than 125 ft from the ONT, at a central location with power outlet that is mutually determined by the customer and the installation technician. The Everyday package only provides wifi. A wifi extender will be provided if requested per the fee schedule. The Professional whole home wifi package will provide up to (2) extenders at no additional cost and any additional extenders will be charged per fee schedule. Subscribers must make their own arrangement for any work deemed "Custom" by Provider, or, alternatively, pay Provider's standard hourly rate for custom work if connectSCP agrees to do the work requested. Custom work may include, but is not limited to, extensive wall fishing, extensive drop ceiling work, including crawlspace; removal or replacement of fixtures; relocation of drops, integration with an existing LAN, or related work. connectSCP provided equipment must be returned to Provider if service is cancelled, or a fee will be charged. The names, images, and logos of features programs are the property of their respective owners. Other restrictions may apply
Underground Facilities Location. Subscriber is responsible for marking and identifying all private underground facilities prior to installation. SCP is not liable for any damages to such private underground facilities not properly marked or identified by the Subscriber.
Alterations. The Subscriber agrees to notify SCP and/or connectSCP promptly whenever alterations or new construction on premises owned or leased by the Subscriber necessitate changes in SCP and/or connectSCP’s facilities and equipment. The Subscriber agrees to pay SCP and/or connectSCP’s charges for such changes as necessary.
Maintenance and Repairs. All expense of maintenance and repair of services or facilities provided by SCP and/or connectSCP will be borne by SCP and/or connectSCP. The Subscriber will be held responsible for restoration or replacement costs in case of loss of, damage to, or destruction of any of SCP and/or connectSCP’s facilities not due to normal use. Subscriber may not rearrange, disconnect, or remove or permit others to rearrange, disconnect, or remove any Company owned facility installed by SCP and/or connectSCP unless provided elsewhere in these Terms and Conditions.
Unusual Installation Costs. Where Subscribers services require Subscriber unusual construction or installation, the Subscriber may be required to pay additional costs as provided elsewhere in these Terms and Conditions.
Construction Charges.
SCP may assess construction charges for the installation of facilities beyond the existing Company facilities.
SCP may assess construction charges to the appropriate party which may include, but is not limited to, the service applicant, individual owner, or land developer.
Construction charges may include all costs associated with the installation of facilities, including but not limited to, engineering, labor, legal, material, right-of-way, and contractor costs.
Full payment of construction charges is required prior to the commencement of the work.
The party paying the construction charges does not obtain any rights of ownership or any other rights pertaining to facilities installed by SCP. All facilities installed by SCP and/or connectSCP shall be under its exclusive control.
Types of Network Additions governed by construction charges may include:
Line Extensions;
Temporary or Speculative additions;
Special Type or Request;
Real Estate Developments and Subdivisions; or
Multi-Dwelling Units or Apartment Complexes.
Installation and Service Charges.
Service charges for Services apply to connect, move, or change each individual service and facilities according to the components of work required.
Please refer to Part 3 for a listing of our Service Charges.
Service Charges are in addition to the other applicable rates and charges located in other parts of these Terms & Conditions, including Construction Charges.
Minimum Contract Period
Except as specified elsewhere in these Terms and Conditions, the minimum contract period is one (1) month from the date Service or additions to Service are established and the minimum charge is the authorized rate for one (1) month. A early termination fee may apply if service is terminated prior to the first three (3) months. For purposes of rate administration each month is considered to have thirty (30) days.
connectSCP may require a contract period longer than one (1) month at the same location for unusual construction necessary to meet special demands and involving extra costs.
Service Interruptions
SCP and/or connectSCP assumes no liability for interruption of Service beyond its control, including without limitation, acts of God, natural disaster, fire, civil disturbance, strike, or weather. Scheduled or unscheduled Service interruptions for maintenance, testing or other purposes may occur at any time, with or without notice. The Services do not have their own power source. You are responsible for obtaining a power source for each Service. A POWER OUTAGE AFFECTING YOUR PREMISES OR CONNECTSCP’S NETWORK MAY INTERRUPT AVAILABILITY OF SERVICES. THAT WILL ALSO RESULT IN AN INTERRUPTION IN THE AVAILABILITY OR FUNCTIONING OF DEVICES AND SERVICES THAT DEPEND ON OUR SERVICES, SUCH AS ACCESS TO 911 EMERGENCY SERVICES AND HOME ALARM OR HEALTH MONITORING DEVICES OR SERVICES. Further, SCP and/or connectSCP does not guarantee or warrant: continuous, uninterrupted or secure access to any service; that any service will be available on a specified date or time or that our network will have the capacity to meet demand during specific hours; any particular download or upload speed for any internet access service or any other characteristic of that or any other kind of service, compatibility of any service with your computers, telephone or video equipment, operating systems or software.
Internet Access Speeds
The internet access speeds quoted are the best-effort maximum rates by which downstream internet access data may be transferred between connectSCP facilities and the fiber gateway (the network point of demarcation) at Subscriber premises. The maximum rate is not guaranteed and may vary. The quoted speeds should not be confused with the speed at which Subscriber receives and sends internet access data through the public internet since such speeds are impacted by many factors beyond control of connectSCP. Actual internet speeds vary due to many factors, including the capacity or performance of a computer and its configuration, wiring and any wireless configuration, destination and traffic on the internet, internal network or other factors at the internet site with which Subscriber is communicating, congestion on the network, and the general speed of the public internet. The actual speed may affect Subscriber online experience, including ability to view streaming video and speed of downloads. Except as otherwise provided by law, connectSCP reserves the right to implement network-management controls to optimize and ensure that adequate speed and data transfer is available to all internet Service Subscribers.
