Subscribers can access local operator services by dialing “0” (0 minus) for assistance in placing a call.
Local calls may be completed or billed with live or mechanical assistance by a third party under contract with connectSCP.
Calls may be billed collect to the called party, to an authorized third-party number, or to the originating line. Local calls may be placed on a station to station basis or to a specified party (Person-to-Person), or designated alternate.
The following operator assisted calls are exempt from operator surcharges:
Calls to designated connectSCP numbers for official connectSCP business.
Emergency calls to authorized civil agencies.
Operator dialed calls to re-establish a call which has been interrupted due to a service failure; to establish a call where connectSCP service problems prevent completion; or to complete a call for a calling party who identifies that they are unable to call due to a disability.
Local Directory Assistance
Subscribers can access local directory assistance by dialing “411” for assistance in determining a telephone number.
A Directory Assistance Charge as determined by connectSCP or a third-party vendor applies for each telephone number, area code, and/or general information requested from the Directory Assistance operator except as follows:
Requests in which the Directory Assistance operator provides an incorrect number. The Subscriber must inform connectSCP of the error in order to receive credit.
In some cases, it may be possible to have the call completed without further dialing by the Subscriber. An additional charge may be applied when call completion is authorized by the Subscriber.
International Outbound Calls
All International calls are automatically blocked, to unblock, please call 1-800-282-5064
Refer to the Part 3 for international usage and other fees.
