Appendix B: Battery Backup Notice

Backup Power for Home Phone Services during Power Outages

For many years, your home phone would allow you to stay connected to emergency voice services during a power outage. However, many of today’s advanced home phone services require backup battery power to continue functioning during an electric outage. To avoid a disruption of home voice service during an outage –and to maintain the ability to connect to 911 emergency services - we at connectSCP offer you the option of purchasing backup power for your home phones. connectSCP offers two backup power options: (1) a standby battery with a minimum of eight (8) hours of backup standby power, and (2) a standby backup power battery with a minimum of twenty-four (24) hours of standby backup power.

What Your Battery Can – and Can’t – Do for You

connectSCP’s backup eight (8) or twenty-four (24) hour batteries for telephone modems allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup power source such as a generator, members will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your phone is by using some form of backup power. Our backup batteries do not provide power to any services other than voice. Home security systems, medical monitoring devices, and other equipment will not run on a home phone backup battery.

Purchase and Replacement Options

If you are concerned about being able to contact 911 emergency services during a power outage, a backup battery may be a good option for you. The batteries offered by connectSCP are approximately one pound (1lbs.) and roughly the size of a milk carton.

If the company provides the backup batteries

You can purchase a backup battery directly through connectSCP. If you have any questions or simply want to purchase a backup battery through us, please call (800) 282-5064 or visit our website. Our 8-hour backup batteries cost approximately $125 and our 24-hour back up batteries cost approximately $250. Both options can be shipped directly to your house or can be picked up in one of our retail locations. If you do not feel comfortable installing your own battery (instructions are provided), please call us to make an appointment and we would be happy to assist you. However, please note that there may be a charge for the installation service.

If a third party provides the backup batteries

You can also purchase a backup battery through local retailers or on-line, including from the vendor identified below. Be sure to purchase the battery model that matches the type of modem that you have. Please contact connectSCP at (800) 282-5064 for this information.

Expected Backup Power Duration

Backup batteries are expected to last at least 8 hours or 24 hours on standby power, depending which option you choose. The 8-hour backup battery should give you [6 hours] of talk time, whereas a 24-hour battery backup will provide 18 hours of talk time. If you feel that is not enough time, you may extend your standby power by purchasing additional 8 or 24 hour batteries.

Instructions for Proper Care and Use of Your Battery

Please follow the more detailed instructions included with your battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 14°F and below 120°F.

These batteries are not rechargeable. They will not last forever and should be replaced every 10 to 15 years, or when your device starts to make a loud beeping sound. That sound means that the battery is depleted, and must be replaced. See the instructions above for purchase and replacement options.

You should also periodically remove and test your battery, as described in the instructions included with your battery, to verify both the operation of the backup battery and its condition.

If you have any further questions about backup batteries, contact us.