connectSCP commits to the open and non-discriminatory use of the Internet by its Subscribers and commits to use reasonable network management practices. connectSCP will manage its network and provide access in accordance with the Federal Communications Commission’s (FCC’s) rules. connectSCP’s policies regarding network management practices are outlined herein in an effort to create transparency and to inform current members, prospective Subscribers, third-party content providers and other interested parties.
Transparency. connectSCP shall make available public information on its website www.connectscp.com/terms regarding its AUP and terms of its service sufficient for members to make an informed choice regarding their use of such services. connectSCP will not unjustly or unreasonably prevent or interfere with competition among content, applications, service, or device providers.
Network Management. connectSCP uses generally accepted technical measures to provide acceptable service levels to all members, such as application-neutral bandwidth allocation, as well as measures to address service attacks, illegal content and other harmful activities to protect network integrity and reliability.
Blocking. connectSCP reserves the right to disconnect or limit any account access to the Internet that in the opinion of its system administrator is a threat to the security or lawful operation of the Internet service or the service’s software and/or hardware or that repeatedly violates the terms of this AUP. connectSCP reserves the right but does not assume the responsibility to block or limit access to content that violates this AUP. connectSCP shall not unjustly or unreasonably block access to lawful content, applications, services or non-harmful devices, subject to reasonable network management.
Throttling. connectSCP shall not unjustly or unreasonably (other than reasonable network management elsewhere disclosed) degrade or impair access to lawful Internet traffic based on content, application, service, user, or use of non-harmful devices, including a description of what is throttled and when.
Affiliated or Paid Prioritization. connectSCP shall not unjustly or unreasonably favor some traffic over other traffic including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate or in exchange for consideration, monetary or other benefit.
Congestion Management. Congestion due to malfunctioning hardware and/or software will be remedied as quickly as network engineers can diagnose and identify the offending hardware / software. Congestion due to control and limit the offending source. connectSCP may seek criminal charges against those who inflict network malice. connectSCP may also attempt to recover costs incurred from network malice.
connectSCP reserves the right to prioritize traffic based on real time and non-real time applications during heavy congestion periods based on generally accepted technical measures. connectSCP reserves the right to set speed thresholds on the amount of data you as a member can upload and download within stated time periods. If you exceed these thresholds, connectSCP may temporarily limit the speed at which you can send and receive data over the connectSCP access network. connectSCP may use other traffic management and prioritization tools to help ensure equitable access to the connectSCP network for all Subscribers. Excessive bandwidth or hardware usage that adversely affects connectSCP’s ability to provide its Internet or any other service may result in additional account management and fees.
connectSCP reserves the right to monitor member usage and evaluate on an individual account basis bandwidth or hardware utilization to efficiently manage the performance of the network to ensure a sustainable quality broadband service is provided. Peak network usage is between 4 pm and 11 pm Monday – Friday and 10 am – 11 pm Saturday and Sunday. During peak usage times, priority is given to applications such as browsing, email, streaming, instant messaging, gaming and VoIP. The member further agrees that connectSCP has the right to disclose any information it deems necessary to satisfy any legal or operational requirements.
Application-Specific Behavior. connectSCP does not make use of any application-specific network management practices. connectSCP does not modify protocol fields in ways not prescribed by the protocol standard. connectSCP does not inhibit or favor certain applications or classes of applications. connectSCP does not block or rate-control specific protocols or protocol ports, except for malformed or non-standard protocol traffic as identified by connectSCP and outbound Simple Mail Transfer Protocol (“SMTP”) as a protection and security control mechanism against unsolicited commercial email (“UCE”).
Device Attachment Rules. Devices connecting to connectSCP’s network must conform to general public standards and be non-harmful to the network.
Security. connectSCP provides its own methods to secure and protect its Internet service and network. Such action is not a substitute for the member providing his/her own security or protection for your own software, devices, network or data. connectSCP specifically disclaims any liability for any breach of security or any harm to member’s computing system while connected to connectSCP’s Internet service.
Discrimination. connectSCP shall not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, subject to reasonable network management practices.
Performance Characteristics. The advertised speed of connectSCP’s Internet service is the maximum bandwidth throughput that is available and achievable with the technology utilized by connectSCP. Our member serving networks are comprised of various access platform technologies that deliver Internet service. Some characteristics of generally available Internet access by type:
- FTTP (Fiber-to-the-premise) supports up to 1000 Mbps, less than 50ms latency, depending on service level subscribed.
Several factors may affect the actual bandwidth throughput of connectSCP’s Internet service offerings. This includes but is not limited to distance between service point and connectSCP’s central office as well as the member’s computer, modem or router used. Internet traffic and activity during peak usage periods may also impact the available bit rate.
Pricing. Please click on the following website link for pricing information including monthly prices, usage-based fees, and fees for early termination or additional network services at: www.connectscp.com/services.
Privacy Policies. Please click on the following website link to view connectSCP’s complete privacy policy: www.connectscp.com/terms. connectSCP does not generally inspect network traffic. Certain traffic information is retained and stored for specific periods of time as required by state or federal law. This includes information stored and provided to law enforcement as it relates to information requested by law enforcement pursuant to national security and/or criminal statutes and Acts. connectSCP does not otherwise store, use, or provide traffic information for non-network management purposes.
Impact of Non-Broadband Internet Access Service Data Services.
Real time services, such as Non-BIAS services, include Voice over Internet Protocol (VoIP), school’s curriculum-approved applications and content, and other school or hospital connections, command optimal bandwidth. As Non-BIAS traffic is combined with general Internet traffic on connectSCP’s network, broadband customers could experience service delays, although very unlikely, if there is an occurrence of congestion on connectSCP’s network. In any such event, the Non-BIAS traffic is given priority over general Internet traffic.