Privacy Policy
connectSCP, LLC (connectSCP) is committed to respecting and protecting our subscribers’ privacy. connectSCP obtains and uses subscribers’ information for business purposes only and to enable connectSCP to provide its subscribers with the best service possible. Please review this Privacy Policy to better understand how we collect information, how that information is used, and your options as to the collection and use of your information. This Privacy Policy is applicable to connectSCP’s subscribers and visitors to its website and is intended to provide information regarding connectSCP’s methods for collecting and use of information.
What Types of Information Does connectSCP Collect?
Whether you are communicating with connectSCP or using its fiber service, connectSCP may collect both personal and non-personal information. “Personal Information” refers to information that is particular to you, such as your name, address, phone number, email address and other account, service, or billing information. “Non-personal information” refers to information that does not by itself identify a specific individual. This information includes websites visited, network traffic data, services and features used or call record details.
How Do We Collect Information from You?
connectSCP may collect information from you through communications such as via the web, phone, email, mail, surveys, or through the services provided to you as a subscriber.
Information may be collected in the following ways:
- Browsing Our Site
- IP addresses may be collected for the purposes of system administration, gathering broad demographic information, and monitoring the level of site activity.
- Information may be collected regarding the referring URL, browser used to come to our site, and the pages of our site that you viewed during your visit and any search terms entered on our site.
- Emails may be sent by a subscriber to connectSCP on this website. connectSCP may retain the information in any email that you send to us, such as your name, email, address, or phone number.
- Voice and Internet Services
- connectSCP may monitor the network and take measurements of network performance and the performance of your Internet connection to improve the subscriber’s or connectSCP’s overall service levels.
- During communication with connectSCP for service support, we may also access information about your subscriber premise equipment such as computers and wireless devices or other device settings to provide customized technical support or to install specific applications or services for your use.
- connectSCP reserves the right to access broadband traffic from individual accounts for the purpose of general maintenance and management of the network, as well as upon request by law enforcement officials.
- Provision of Information by Third Parties
- connectSCP may obtain credit information about you from third parties when you purchase products or sign up for services with connectSCP.
How is Your Personal Information Used?
connectSCP uses your information in connection with delivering its products and services to you and to protect subscribers, employees, and property against fraud, theft, or abuse. connectSCP may also use the information supplied in order to personalize portions of our services. Some of these personalized services are made available directly by connectSCP, while others may be offered by a partner. In addition, connectSCP may analyze and evaluate subscriber preferences, comments, and criticism of its offerings in order to make improvements to the present and future versions of the service.
connectSCP may use personal information it collects to provide you with information or better services. In addition, we may use the non-personal information we collect to provide you with a better experience in the future. connectSCP does not rent, sell, or trade your private information to any non-affiliated third party.
With Whom Do We Share Your Information
- With our subscribers: connectSCP may share generalized personal information with our subscribers to make sure your experience is at the highest level possible and that you have the fullest service that connectSCP has to offer. Information shared will never include personally identifiable information. This is subject to applicable legal restrictions, such as those that exist for Customer Proprietary Network Information (CPNI).
- With Vendors that Perform Services for connectSCP: We may share your personal information with vendors that perform services on our behalf and only as necessary for them to perform those services. We a) require those vendors to protect any personal information they may receive in a professional manner consistent with our policy and b) we will not provide personal information to anyone for the marketing of their own products and services without your consent.
Other Circumstances Which May Warrant Sharing Your Personal Information
- Complying with any court ordered subpoenas or any other legal process.
- To assist with identity verification and prevent fraud and identity theft.
- Enforcing our agreement and property rights.
- For safety reasons.
- Obtaining payments for products and services that appear on your connectSCP billing statements, or those of our subscribers, including the transfer or sale of delinquent accounts to third parties for collection.
Internet Use
Any web sites of connectSCP may contain links to other web sites. connectSCP is not responsible for the content or privacy policies of other sites. Even though connectSCP will use its best efforts to assure privacy and confidentiality, material on the web, e‐mail, or other electronic communications cannot be guaranteed to be protected against access by unauthorized persons. Access by unauthorized persons can be obtained without your consent or our consent. This is simply a function of the technology in today’s environment.
Protection of Underage Children
connectSCP’s website or usage of is not intended for children under the age of 15 years. connectSCP does not knowingly collect or solicit personal information from anyone under the age of 15 or knowingly allow such persons to register for use of any of our products or services. In the event connectSCP learns that we have collected personal information from a child under the age of 15 years without verification or parental consent, we will delete such information as quickly as possible.
How Does connectSCP Protect Your Personal Information?
connectSCP takes reasonable precautions to protect your personal information against unauthorized access by requiring the employees to use secured access authentication and passwords to obtain subscriber information and by storing electronic file information on a secure server, which is accessible only by authorized personnel.
No data transmission over the Internet can be guaranteed to be 100% secure and we will not be held liable should a third party illegally obtain your personal information via an Internet transmission. While we do our due diligence to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
How Does the subscriber Provide Consent?
By using connectSCP services, you agree with our Privacy Policy and practices and procedures contained herein regarding the collection and sharing of your information. To opt out of the sharing of your information for marketing purposes, please contact connectSCP.
How Often Are Changes Made to this Privacy Policy and How Can You Learn of Any Changes
connectSCP reserves the right to change, modify, or update this policy at any time without notice. In the event of any modification, we will post the changes in this Privacy Policy. If such changes are material, we will either announce the change on the home page of the site or take other actions as we deem appropriate under the circumstances. You are encouraged to periodically visit this page to determine the current Privacy Policy to which you are bound. Continued use of the connectSCP website and/or Services indicates your agreement with the updated terms.