How can I tell if a problem accessing the internet is a Wi-Fi or internet issue?

To figure out if the issue lies with your Wi-Fi point (router) or your internet connection:

1. Try using a wired Ethernet connection directly into your modem and reboot the modem.
2. If the issue persists, it’s likely a problem with your internet provider or modem.
3. If the connection is fine with the wired connection, try connecting directly to your root Wi-Fi point using an Ethernet cable.
4. If the problem continues, the issue is likely with your root Wi-Fi point. If the connection works fine, the problem may be with the wireless connection.