To power cycle your ONT, locate the on/off power switch button on the back of the device. Press and hold it to turn off the ONT for 30 seconds. During this time, all lights on the ONT should go off. After 30 seconds, press the power button again to turn the ONT back on. All lights should flash, and the Power and PON lights should turn solid green when the service is active. The Data light should flash when the ONT is connected to the Wi-Fi router.
If this doesn’t resolve your issue, please give us a call 24/7 at 1-800-282-5064.