It’s currently taking anywhere from 60 to 120 days to connect subscribers to our high-speed fiber network once they've completed a service order. Once we've built our network, there are three steps to connecting you to internet service:
Step 1: Sign up for service. You can start the sign up process by completing this online form or by calling our office at (800) 282-5064, option 2, to see if your address is eligible for fiber internet service.
Step 2: Drop installation. A technician will determine where to connect your home or business to the fiber-optic cables on our poles. Once that has been established, a technician will connect your home or business to our pole. This can be done either overhead or underground.
Step 3: Home installation. A technician will come to your home at a scheduled time to connect the fiber from the front of your house to the inside.
Visit this page on the fiber installation process for a more detailed explanation.
Note, though it can take up to 120 days from the time you’ve placed your service order to the date of your home installation, most installations occur under this timeframe.