- Members should only give payment information over the phone if they initiate the call. Callers who give short deadlines and threaten to cut off service within an hour or 2 are probably running a scam. South Central Power has a set routine for collecting payments from members.
- South Central Power will mail a termination notice if a bill is past due.
- South Central Power only calls members who owe a past due balance.
- South Central Power usually uses an automated phone system with a recorded message. Occasionally South Central Power employees make personal “collection” phone calls but will transfer the member to our automated phone system to make their payment.
- Collection calls are made about seven days before service is scheduled to be terminated.
South Central Power does not make collection calls or terminate service on weekends or holidays.
If a member is concerned about the status of an account, a South Central Power member service representative can provide helpful information. Members should call (800) 282-5064. The phone number is printed at the top of the billing statement and South Central Power’s member service representatives are available Monday to Friday 8 a.m. to 5 p.m.
Because South Central Power does initiate automated collection calls, and members can choose to make a payment over the phone, some phone calls are legitimate.
South Central Power wants to prevent phone scammers from victimizing members by simplifying the payment process. South Central has a number of ways members can pay their bills:
- Members can use budget billing to pay the same amount every month.
- Members can use AutoPay to have payments made automatically each month with a credit or debit card, or checking account information.
- Members can easily go online to make weekly payments if that helps them with their personal budget.
- Members can pay online though the MyAccount section of the website.
- Members can pay over the telephone through the IVR 24 hours a day, 7 days a week, or by speaking to a member service representative during regular office hours (Monday to Friday 8 a.m. to 5 p.m.).
Avoid e-mail scams:
South Central Power’s e-mails contain specific information and distinct colors. Do not open emails from unfamiliar sources.
- If an e-mail looks suspicious, it may contain malware or links to a virus-infected website.
- Members can simply delete the suspicious e-mail and contact South Central Power by phone or log on to the bill payment website.
- Members should not provide personal information, credit card, debit card, banking information or user names and passwords in an e-mail.