If you’re using your own Wi-Fi router, please note that connectSCP’s ability to troubleshoot is limited. We cannot assist with troubleshooting your router, Wi-Fi, or devices connected to it. If the connectSCP lights indicate everything is working correctly but you’re still experiencing issues, we recommend power cycling your router or other equipment.
You can also test our connection by connecting a device directly to the ONT’s Ethernet port using a wired connection.