Connect FAQs

There are -two ways you can report an outage.

1. Call us at: 800-282-5064, option 2.
2. Log in to MyAccount, and open a ticket using the support page.

If you notice you do not have an internet connection, follow the steps below to troubleshoot the issue yourself. You can also call our tech support team any time at 1-800-282-5064, option 2.

Troubleshooting steps:

1. Check the ONT lights

• The ONT should have a solid green Power and PON light.
  • If either light isn’t solid green:
    • Check the power supply connection to the electrical outlet.
    • Inspect the fiber cable connected to the PON port on the back of the ONT. Follow the cable inside your home to ensure it’s securely connected to the fiber optic jack, usually located near the ONT on the wall or baseboard.
    • Continue tracing the line inside the house (possibly through the basement) and outside to the pole or underground.
    • If you see a cut, kink, or break in the cable, call us anytime at 1-800-282-5064, option 2.

2. Check the Data light

• The Data light should flash amber or green.
  • If it’s not flashing, but the Power and PON lights are solid:
    • Inspect the LAN cable between the ONT Ethernet port and the router. Ensure the cable is securely snapped into the ports at both ends.
    • Check the cable for kinks or breaks. Replace it if needed.
    • Test the connection by plugging a wired device, like a PC or MacBook, directly into the ONT’s Ethernet port.
    • If the issue persists, call us at 1-800-282-5064, option 2.

3. Restart the ONT

• Press the power button on the back of the ONT to turn it off. Wait 30 seconds, then turn it back on.
  • When the ONT restarts, the Power and PON lights should turn solid green, and the Data light should flash.
  • If this doesn’t fix the issue, contact us anytime at 1-800-282-5064, option 2.

4. Restart the connectSCP Wi-Fi router

• Turn off the connectSCP Wi-Fi router by pressing the power button on the back. Wait 30 seconds, then turn it back on.
  • When the router restarts, the Power, WAN, Internet, and WLAN lights should be solid green.

5. Using your own Wi-Fi router

• If you’re using your own Wi-Fi router, connectSCP has limited ability to troubleshoot issues.
  • Our team can’t help with your router, Wi-Fi settings, or devices connected to it.
  • If the connectSCP lights are correct but you’re still having problems, restart your Wi-Fi router or other equipment.
  • You can test our connection by plugging a wired device directly into the ONT’s Ethernet port.

connectSCP, a 100% wholly-owned division of South Central Power, was created to provide connectivity to unserved and underserved members within our service area. Starting in March 2024, we launched fiber in the first available areas. As we look to the future, we hope to secure more grants from the state of Ohio to provide faster, more reliable fiber internet to more communities within Ohio.

Fiber-based internet is the fastest and most reliable internet available in the area. We offer speeds of up to 1,000 Mbps.

On a grand scale, the internet connects us to the world and the world to us — in our homes and businesses here in Ohio. Let’s take things one step further and think about how we use the internet in our daily lives. From an economic perspective, the internet gives us the opportunity to work from home, manage the day-to-day operations of a business, gives us access to government services, manage our financial lives with online banking, grants access education resources to learn a new trade or profession or advance our skill sets within our current trade or profession. All of which contribute to the vitality of our local economy and community.

Then, there is the social aspect of the internet, connecting us to what matters most. That might be a video call with family and friends, sharing and viewing pictures on social media, or something as simple as an email letting someone know you are thinking about them. In so many ways, when a face-to-face visit is not an option, the internet makes maintaining connections to family and friends easier.

High Speeds: Fiber-optic cables transmit data using light signals, allowing for significantly faster data transfer speeds compared to copper-based cables. This results in faster upload and download speeds, making it ideal for bandwidth-intensive activities like streaming, online gaming, and large file transfers.

Low Latency: Fiber-optic internet has lower latency, which means data travels at high speeds with minimal delays. This is crucial for real-time applications such as online gaming, video conferencing, and VoIP (Voice over Internet Protocol) calls.

Reliability: Fiber-optic cables are less susceptible to interference and signal degradation than traditional copper cables. They are not affected by electromagnetic interference or radio frequency interference, providing a more stable and reliable connection.

Symmetrical Speeds: Unlike some other broadband technologies that may offer faster download speeds than upload speeds, fiber-optic internet typically provides symmetrical speeds. This means that both upload and download speeds are equally fast, which is beneficial for activities like video conferencing and cloud-based services.

Future-Proofing: Investing in fiber-optic infrastructure is considered a future-proof solution because it can accommodate increasing bandwidth demands for years to come. As technologies evolve and data requirements grow, fiber-based internet is well-positioned to support these changes.