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South Central Power Co Connect FAQs

Connect FAQs

My internet connection is down. What do I do?

If you notice you do not have an internet connection, follow the steps below to troubleshoot the issue yourself. You can also call our tech support team any time at 1-800-282-5064, option 2.

Troubleshooting steps:

1. Check the ONT lights

  • The ONT should have a solid green Power and PON light.
    • If either light isn’t solid green:
      • Check the power supply connection to the electrical outlet.
      • Inspect the fiber cable connected to the PON port on the back of the ONT. Follow the cable inside your home to ensure it’s securely connected to the fiber optic jack, usually located near the ONT on the wall or baseboard.
      • Continue tracing the line inside the house (possibly through the basement) and outside to the pole or underground.
      • If you see a cut, kink, or break in the cable, call us anytime at 1-800-282-5064, option 2.

2. Check the Data light

  • The Data light should flash amber or green.
    • If it’s not flashing, but the Power and PON lights are solid:
      • Inspect the LAN cable between the ONT Ethernet port and the router. Ensure the cable is securely snapped into the ports at both ends.
      • Check the cable for kinks or breaks. Replace it if needed.
      • Test the connection by plugging a wired device, like a PC or MacBook, directly into the ONT’s Ethernet port.
      • If the issue persists, call us at 1-800-282-5064, option 2.

3. Restart the ONT

  • Press the power button on the back of the ONT to turn it off. Wait 30 seconds, then turn it back on.
    • When the ONT restarts, the Power and PON lights should turn solid green, and the Data light should flash.
    • If this doesn’t fix the issue, contact us anytime at 1-800-282-5064, option 2.

4. Restart the connectSCP Wi-Fi router

  • Turn off the connectSCP Wi-Fi router by pressing the power button on the back. Wait 30 seconds, then turn it back on.
    • When the router restarts, the Power, WAN, Internet, and WLAN lights should be solid green.

5. Using your own Wi-Fi router

  • If you’re using your own Wi-Fi router, connectSCP has limited ability to troubleshoot issues.
    • Our team can’t help with your router, Wi-Fi settings, or devices connected to it.
    • If the connectSCP lights are correct but you’re still having problems, restart your Wi-Fi router or other equipment.
    • You can test our connection by plugging a wired device directly into the ONT’s Ethernet port.
How long does it take for my fiber internet to be installed?

It’s currently taking anywhere from 60 to 120 days to connect subscribers to our high-speed fiber network once they've completed a service order. Once we've built our network, there are three steps to connecting you to internet service:

Step 1: Sign up for service. You can start the sign up process by completing this online form or by calling our office at (800) 282-5064, option 2, to see if your address is eligible for fiber internet service.

Step 2: Drop installation. A technician will determine where to connect your home or business to the fiber-optic cables on our poles. Once that has been established, a technician will connect your home or business to our pole. This can be done either overhead or underground.

Step 3: Home installation. A technician will come to your home at a scheduled time to connect the fiber from the front of your house to the inside.

Visit this page on the fiber installation process for a more detailed explanation.

Note, though it can take up to 120 days from the time you’ve placed your service order to the date of your home installation, most installations occur under this timeframe.

Do I get a paper bill from connectSCP?

No, you do not receive paper bills from connectSCP. Your internet bill is separate from your electric bill and process at different times. You will receive an email with details about your fiber bill. Be sure to add southcentralpower@smarthub.coop to your safe senders list.

You can also sign up for auto pay and never miss an internet bill.

What does Mbps mean?

Mbps means "megabits per second". The numbers "500x500" or "1000x1000" refer to the upload and download speeds of your internet. The higher the mbps, the faster your internet will be.

Who is connectSCP?

connectSCP, a 100% wholly-owned division of South Central Power, was created to provide connectivity to unserved and underserved members within our service area. Starting in March 2024, we launched fiber in the first available areas. As we look to the future, we hope to secure more grants from the state of Ohio to provide faster, more reliable fiber internet to more communities within Ohio.