connectSCP Terms & Conditions – VOIP Telephone Services

1. Off Premise Extensions
   1. Service includes capability for extending standard Access Line service between premises.
   2. Connections made between buildings on same Premises, may be made using Subscriber owned wiring in accordance with connection standards as detailed in Part 1 of these terms and conditions and within the operational limits of connectSCP’s network.
   3. Where offered, connections between separate premises will be made by installing separate VoIP Telephone Services at each location and arranging them to work as a single service.
   4. connectSCP may require a written Subscriber acknowledgement regarding the limitations of VoIP-based voice 911 calls.
2. Emergency Number Service
   1. connectSCP provides basic, enhanced, and next generation 9-1-1 Services in accordance with applicable state and federal law and regulations. connectSCP also collects a 9-1-1 surcharge from local Subscribers in an amount and as required under state and local law and regulations.
   2. The FCC requires that connectSCP inform Subscribers about certain differences between IP-enabled 9-1-1 emergency calling services and traditional wireline or wireless 9-1-1 emergency calling services (Please see Appendix E for additional information). The FCC also requires connectSCP to obtain and keep a record on file showing that subscribers to IP Services have been provided notice of and understand the differences and limitations on NG911 Service. Prior to installing or connecting any IP Services, connectSCP will provide the Subscriber with an IP Technology 911 Disclosure for the Subscriber’s review and acknowledgement. If a Subscriber does not acknowledge and return the disclosure promptly, connectSCP may suspend service until a reply is received.
3. Voice 911/E 911 Service Limitations and Limitation of Liability
   1. You understand and acknowledge that you may lose access to connectSCP Phone service or the service may not function properly, including the ability to call for 911/E911 service, under certain circumstances, including but not limited to, the following: (i) CONNECTSCP’S NETWORK OR FACILITIES ARE NOT OPERATING (ii) IF YOU OTHERWISE LOSE YOUR BROADBAND CONNECTION; (iii) IF YOU ARE EXPERIENCING A POWER OUTAGE (iv) IF ELECTRICAL POWER TO THE MODEM IS INTERRUPTED; and (v) IF YOU FAILED TO PROVIDE A PROPER SERVICE ADDRESS OR MOVED THE SERVICE TO A DIFFERENT ADDRESS. You understand and acknowledge that in order for your 911/E911 calls to be properly directed, connectSCP must have your current service address and if you move your Service to a different address without connectSCP’s prior approval, 911/E911 calls may be directed to the wrong emergency authority, may transmit the incorrect location address for responding or the connectSCP Phone service (including 911/E911) may fail altogether. You are required to notify connectSCP of any change of address of the voice enabled advanced modem for E911 calling service to work properly. You agree that, to the maximum extent allowed by law connectSCP shall have no liability for any damages caused, directly or indirectly, by Subscriber’s inability to access the Services, including the connectSCP phone and 911/E911 services. You agree to defend, indemnify, and hold harmless connectSCP, its officers, directors, employees, affiliates and agents and any other entity. who furnishes services to you in connection with this Agreement or the Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, reasonable attorney’s fees) by, or on behalf of, you or any third party or user of your account relating to the absence, failure or outage of the Service, including 911/E911 dialing and/or inability of you or any third person or party or user of the Service to be able to dial 911/E911 or to access emergency service personnel. See Attachment A, to this Agreement. 26.
4. Customer Proprietary Network Information (CPNI)
   1. Under federal law, Customer has the right, and connectSCP has a duty, to protect the confidentiality of information about the amount, type, and destination of Customer’s service usage (CPNI). Customer hereby consents to the sharing of Customer’s CPNI or other personal information with connectSCP and its affiliates, agents and contractors, solely for the purpose of developing or bringing to Customer’s attention any products and services, or in the event of any merger, sale of some or all of the company assets or acquisition as well as in any insolvency, bankruptcy or receivership proceeding in which CPNI or other personal information would be transferred as one of the business assets of the company. This consent survives the termination of Customer’s Service and is valid until revoked by Customer. To remove this consent at any time, Customer must notify connectSCP in writing at 720 Mill Park Drive, Lancaster, OH 43130, Attn: Customer Service and provide the following information: (1) Customer name, (2) Service billing address, (3) telephone number including area code, and (4) service account number. Removing consent will not affect the Customer’s current Service.
5. Other Service Offerings
   1. The FCC requires connectSCP to provide N11 services for 3-digit dialing access to information services. The current list is provided below.
      1. 211 Health and Human Services – Community Information and Referral Services
      2. 311 Non-Emergency Police and Other Governmental Services
      3. 411 Local Directory Assistance
      4. 511 Traffic and Transportation Information
      5. 711 Telecommunications Relay Service (TRS)
      6. 811 One Call – Buried Utility Services Locating
      7. 911 Emergency
      8. 988 Suicide and Crisis Lifeline
6. Long Distance Service
   1. connectSCP provides Long Distance Services through access to facilities, services and equipment over which telephone Subscribers may transmit voice, data, and other communications of their own choosing to intrastate, and interstate destinations.
   2. Service is only available to Subscribers of VoIP telephone service.
7. Voice Services-Directory Listing
   1. connectSCP offers Subscriber a private number service as the default, or a directory listing upon request. Depending on the location and Subscriber’s preference, connectSCP Service may include one (1) basic directory listing in an alphabetical white pages directory, or other comparable online directory, containing an alphabetical list of names, telephone numbers and addresses of all telephone Subscribers in a particular geographic area set by the publisher. The alphabetical list of Subscriber names is for the purpose of informing interested parties of the telephone number and address of listed Subscribers, and special position or arrangement of names may be provided for an additional charge. Listings shall conform to the publisher's practices with respect to published directories. connectSCP limits the length of any listing in the directory by the use of abbreviations when, in connectSCP’s opinion, the clarity of the listing or the identification of the Subscriber is not impaired by doing so. The duration of the directory listings, when the listings have been published, is the directory period. The directory period is from the day on which the directory is first distributed to Subscribers to the day the succeeding directory is first distributed to Subscribers. connectSCP’s voice provider will take reasonable precautions to ensure that non-published and unlisted numbers are not included in telephone directories or directory assistance services and to ensure published data is as accurate as possible, but cannot guarantee that errors will never occur. Any errors in End User names, addresses, or telephone numbers appearing in, or omitted from, third-party directories cannot be corrected until the next available publication of those directory lists. connectSCP’s voice provider has no control over information appearing in the directory lists or directory assistance

1. Local Operator Services
   1. Subscribers can access local operator services by dialing “0” (0 minus) for assistance in placing a call.
   2. Local calls may be completed or billed with live or mechanical assistance by a third party under contract with connectSCP.
   3. Calls may be billed collect to the called party, to an authorized third-party number, or to the originating line. Local calls may be placed on a station to station basis or to a specified party (Person-to-Person), or designated alternate.
   4. The following operator assisted calls are exempt from operator surcharges:
      1. Calls to designated connectSCP numbers for official connectSCP business.
      2. Emergency calls to authorized civil agencies.
      3. Operator dialed calls to re-establish a call which has been interrupted due to a service failure; to establish a call where connectSCP service problems prevent completion; or to complete a call for a calling party who identifies that they are unable to call due to a disability.
2. Local Directory Assistance
   1. Subscribers can access local directory assistance by dialing “411” for assistance in determining a telephone number.
   2. A Directory Assistance Charge as determined by connectSCP or a third-party vendor applies for each telephone number, area code, and/or general information requested from the Directory Assistance operator except as follows:
      1. Requests in which the Directory Assistance operator provides an incorrect number. The Subscriber must inform connectSCP of the error in order to receive credit.
      2.  In some cases, it may be possible to have the call completed without further dialing by the Subscriber. An additional charge may be applied when call completion is authorized by the Subscriber.
3. International Outbound Calls
   1. All International calls are automatically blocked, to unblock, please call 1-800-282-5064
   2. Refer to the Part 3 for international usage and other fees.

1. Telephone Numbers
   1. The Subscriber has no proprietary right in the telephone number or any right to continuance of service from any specific central office, and connectSCP may assign or change the telephone number, the central office designation, or both, as is necessary in the conduct of its business or subject to any porting requirements.
   2. When services are discontinued, telephone numbers will be held from use (aged) according to industry standards before reassignment.

We offer a number of optional calling services per our residential phone subscriber guide. Please call our office (800) 282-5064 or check our website here for more information on the services we offer. You may need to pay an additional charge for these services, and those charges are listed in the Service Price list in Part 3.

1. General Information
   1. VoIP Telephone Service types are shown in paragraph 2 below. The rates and charges for these services contained herein are in addition to all other applicable rates and charges located in other parts of these Terms and Conditions.
   2. Additional Terms and Conditions applicable to VoIP Telephone Service are contained in Part 1 –General Terms and Conditions.
2. Services
   1. Individual Access Lines include:
      Voice over Internet Protocol (VoIP)
   2. Service Descriptions
      1. VOIP may be purchased as a single or two lines.
      2. Temporary or Vacation Suspension is available for vacation purposes at a reduced rate upon Subscriber request. This service is allowed when a Subscriber is away from their premises for an extended time in the event of vacation, emergency, relocation, military service, or other purposes deemed reasonable by management. No other service charges will apply for the suspension and subsequent restoral of service. The rates may be billed in total prior to the establishment of vacation rate service, or monthly, at the option of connectSCP. Subject to connectSCP’s discretion, the minimum period for which this service may be provided is thirty (30) days; the maximum is 180 days during any twelve (12) month period .