If your Wi-Fi struggles to reach certain areas of your home, you might need additional or upgraded Wi-Fi equipment. We have several options available to help improve your coverage. For more information, call us at 1-800-282-5064, 24/7, and we’ll help you find the best solution.
Tech Support FAQs
Yes, for bandwidth-heavy activities like streaming Ultra HD video, a wired Ethernet connection is recommended for more consistent performance. Remember that no Wi-Fi, from any provider, can consistently deliver 1000 Mbps (Gig speed) due to natural signal degradation.
Some devices are simply faster than others. Ensure that all your devices are up to date, as outdated software can cause slow performance. If a particular device is consistently slow, it may be time to consider upgrading it.
If your Wi-Fi is weak or non-existent even in the same room as your router, try testing another device to see if the problem persists across multiple devices. If it does, power cycle your router to reset the connection. Avoid pressing the reset button, as this will reset your SSID name and password.
If you have a strong Wi-Fi signal near your router on multiple devices but weaker signals farther away, you may need additional or upgraded Wi-Fi equipment. We offer various options, including network security features and advanced parental controls through the connectSCP mobile Wi-Fi app. For assistance, call us at 1-800-282-5064 anytime.
Here's how you can make your house Wi-Fi friendly:
- Move large furniture: Large pieces of furniture can block Wi-Fi signals. Whenever possible, place large items along the exterior walls of your home to avoid signal interference.
- Consider mirror placement: Mirrors can reflect and weaken Wi-Fi signals. Try to minimize the use of mirrors in areas where you need a strong Wi-Fi connection.
- Choose the right location: Wi-Fi routers should be placed in open spaces, not hidden behind electronics like speakers, which can cause interference. Avoid placing your router near microwave ovens, as they can also negatively impact your Wi-Fi signal.
While Gig speeds are extremely fast, Wi-Fi and some devices may not be able to keep up. Most devices can only reach speeds of 100-200 Mbps on the fastest Wi-Fi band, and some achieve even lower speeds. To experience true Gig speed, a hardwired Ethernet connection is recommended. Make sure you use a Gigabit or higher Ethernet adaptor if your device supports it.
Wi-Fi signals weaken as they pass through walls and floors, leading to slower speeds when you’re farther away from your router. If you notice slow spots in your home, especially in rooms far from the router, you might need additional Wi-Fi equipment, like a mesh unit, to ensure strong coverage throughout your home.
If you’re using your own Wi-Fi router, please note that connectSCP’s ability to troubleshoot is limited. We cannot assist with troubleshooting your router, Wi-Fi, or devices connected to it. If the connectSCP lights indicate everything is working correctly but you’re still experiencing issues, we recommend power cycling your router or other equipment.
You can also test our connection by connecting a device directly to the ONT’s Ethernet port using a wired connection.
To power cycle your connectSCP Wi-Fi Beacon G6 router, press and hold the on/off power switch on the back of the router to turn it off. Keep it off for 30 seconds, during which all the lights on the router should go out. After 30 seconds, turn the router back on by pressing the power button again. The lights should flash, and when the router is active, the Power, WAN, Internet, and WLAN lights should all be solid green.