Tech Support FAQs

Yes you can add a new SSID. Follow these steps:

1. Tap Add Wi-Fi network on the home screen of the Nokia Wi-Fi app, or go to Settings and tap the "+" next to Add Wi-Fi network.
2. Tap Continue on the warning message (the network will go down for two minutes).
3. On the “Add new network” screen, select the preferred network type and tap Next.
4. Enter a name for your new network and tap Save.
5. Create a password and tap Save to complete the setup. The app will create the new network, and once successful, tap Done.

Some network setups require separate SSIDs for the 5GHz and 2.4GHz bands to ensure all devices can connect properly. You can use the connectSCP Wi-Fi app to add additional SSIDs and choose whether you want it to be 5GHz, 2.4GHz, or use automatic band steering.

Note:

• This feature is available in the app for certain deployments.
• If you see an error message about not having enough space to add a new network, you’ll be prompted to delete an existing one. Keep in mind that this action is permanent and can’t be undone.
• Some Wi-Fi points may require a reboot to make changes, and a warning message will appear in those cases.

To figure out if the issue lies with your Wi-Fi point (router) or your internet connection:

1. Try using a wired Ethernet connection directly into your modem and reboot the modem.
2. If the issue persists, it’s likely a problem with your internet provider or modem.
3. If the connection is fine with the wired connection, try connecting directly to your root Wi-Fi point using an Ethernet cable.
4. If the problem continues, the issue is likely with your root Wi-Fi point. If the connection works fine, the problem may be with the wireless connection.

If you're looking to set up content filtering on your Wi-Fi network, follow this guide here.

For a detailed overview of your Wi-Fi device, check out this article here.

Learn more about Wi-Fi network security by visiting this article on F-Secure.

Need to remove or edit your Wi-Fi network? Follow the steps in this guide here.

For instructions on how to share your network name and password, check out this guide here.

You can do the following:

• Set up your Wi-Fi network (install the main Beacon and add more Beacons to extend coverage).
• Manage your Wi-Fi network (including guest network settings, passwords, and more).

Can I control the connectSCP Nokia Wi-Fi network with the mobile app if I’m not connected to the same network?
Yes, the app can be controlled remotely, unless your internet provider doesn't support this feature.

Does the app show what websites are visited or other personal activity?
No, the app only shows which devices are online. It doesn't display browsing history or other private details.

With the connectSCP Nokia Wi-Fi app, you can easily manage your Nokia Wi-Fi Beacons right from your smartphone. Whether you want to share your guest network, restrict access for certain devices, see what’s connected, or change network settings, the app has you covered.

To download the app, visit the Google Play Store (Android) or the App Store (iOS) and search for “connectSCP Wi-Fi.”