We collect information that you provide directly to us, including personal information such as your name, address, email address, and payment card information. For example, you may submit this type of information to register your account, report an outage, pay your bill (if you choose to pay your bill online), contact us online, or inquire about certain job opportunities listed on the Site’s Careers page.
Information collected automatically
In addition to information you submit to us, we may collect certain information using automated means such as cookies, web beacons, and web server logs. The types of information we collect automatically include IP addresses, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits, and pages viewed. We may combine this automatically-collected information with other information we obtain about you.
SCP uses third-party web analytics services on our website, such as Google Analytics. These service providers help us analyze how users use the Site. To learn more about opting out of data collection through Google Analytics, click here.
Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, this Site is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, click here.
Third parties may collect personally identifiable information about your online activities over time and across different websites when you use this Site.
We may use the information we collect about you for various purposes, including to:
- Personalize and improve your online experience;
- Respond to requests, comments, or questions, and to provide customer support;
- Improve the Site, our marketing efforts, and other products and services we may offer;
- Monitor and analyze trends, usage, and activities of visitors to the Site;
- Contact you regarding your use of the Site or, in our discretion, changes to our policies;
- Prevent fraud or other misuse of the Site;
- Comply with legal requirements, industry standards, and our policies; or
- For any other purpose, with your consent.
In addition, we use information collected online through cookies, web beacons, and other automated means for purposes such as recognizing your computer when you visit the Site, tracking your activity as you navigate the Site, or analyzing your use of the Site. We also may use the information we obtain about you in other ways for which we provide notice at the time of collection.
We may permit our service providers and other agents to access information we collect about you through the Site to carry out work on our behalf. These third party service providers are prohibited from using such personal information for any purpose(s) other than to provide the services we have engaged them to perform.
We also may share your information (1) if we are required to do so by law, regulation, or legal process (such as in response to a court order or subpoena); (2) to fulfill requests by government agencies, such as law enforcement authorities; (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity; or (4) to enforce our site policies, or protect ours or others’ rights, property, or safety.
We reserve the right to transfer any information we obtain through the Site in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, reorganization, or liquidation).
We maintain appropriate safeguards to help protect personal information collected through the Site from loss, theft, misuse, or other unauthorized access, disclosure, alteration, or destruction. Although SCP uses reasonable efforts to safeguard information, transmission via the Internet is not completely secure and SCP cannot guarantee the security of your information collected through the Site.
Links to other websites
This Site may include links to other websites for our visitors’ convenience and information. Those linked websites may be operated by entities not affiliated with SCP, and may have their own privacy policies or notices, which we strongly suggest you review. SCP is not responsible for the content or privacy practices of any websites that are controlled by SCP.
This Site is not intended for children under 13, and we do not knowingly collect information about children under 13. If we become aware that we have received information from a user of the Site who is under the age of 13, we will delete the information.
You may contact us using this web form to request that we update information about you that was collected through the Site. To help protect your privacy and security, we will take reasonable steps to verify your identity prior to honoring any such requests.
Many web browsers provide options to allow you to stop accepting new cookies, or to disable existing cookies. Please be aware that if you disable the cookies on your computer you may not be able to use certain features of this Site or other websites, and disabling cookies may invalidate opt outs that rely on cookies to function.
How to contact us
You also may write to:
South Central Power Company
2780 Coonpath Road NE
Lancaster, Ohio 43130