Report an Outage Via Text
Reporting power outages via Outage Alerts text message is fast and simple
First, make sure your cell phone number on file with us is current. There are two ways to add/update your phone number:
- Using your smartphone or computer, log into your online account and under My Profile > Contact Information, enter your current cell phone number (if you haven’t registered your online account yet, go to My Account to do so).
- Call 1-800-282-5064 to speak to a representative to request the phone number be added to your account.
Once your cell phone number is up to date, you can opt in. Please allow 25 hours after adding your cell phone number to your account.
To join, simply text SCPOPTIN to 85700. A response will be generated confirming your service location. Confirm your location by texting back the appropriate response.
Now you’re ready! To report a power outage, simply text OUT to 85700 and follow the prompts.
For outage updates, just text STATUS.
When service is restored for all members impacted by the outage, you’ll receive a confirmation text that power has been restored.
For help with SMS, send the word HELP to 85700.
To opt-out, or stop the service, text STOP to 85700.
Message and data rates may apply. Messages will only be sent upon your request.
For near-real-time information about outages on your computer or smartphone, you can also view our Outage Map. You’ll find a summary of outages by county and estimated restoration time.
Please do not report your outage by email or through Facebook or other social media applications. These are not always staffed and your outage will not be logged.
* When you text SCPOPTIN, be sure to check that your phone did not autocorrect to another word.
** If you do not receive a confirmation when you attempt to opt in, contact your carrier to check to see if they have blocked short codes.