At South Central Power, we are owned by the members we serve, so nothing is more important to us than the health and safety of our members, our employees and our communities. We know our members are focused on health, safety and family, and some will face economic hardship as a result of the spread of coronavirus (COVID-19) in Ohio.
“We take our responsibility to keep our employees and members safe seriously and we will continue to monitor and adjust to the COVID-19 situation,” says Rick Lemonds, South Central Power president and CEO.
Suspending disconnects for non-payment
For the present time, our offices will not conduct disconnects for nonpayment for those members who are unable to pay their balances because of COVID-19. Our management and board will continue to monitor this situation and make a decision on when it’s appropriate to return to our normal practices.
Lobbies and drive-up windows are closing for member payments and routine business
Our Barnesville, Circleville, Hillsboro and Lancaster offices and drive-up windows will close at 5 p.m. on Tuesday, March 17, for approximately three weeks. You can use our payment drop box.
Ways to pay
We encourage members to make payments via our South Central app, the My Account section of our website or by using the payment system on 800-282-5064. You can find the app in the Apple App Store and Google Play.
Employees are still at work and on call
Our workforce of 250 employees is still hard at work, even as we take steps to protect ourselves through social distancing, suspending unnecessary travel and other measures. We are following our business continuity plan to ensure that we will be available to restore outages and respond when and where we’re needed.
Member events postponed
South Central Power announced on March 13 that we are indefinitely postponing planned member meetings in Canal Winchester, St. Clairsville, Hillsboro, Lancaster, Pickerington and Circleville, following the guidance of health officials and limit unnecessary large gatherings that would include many people coming together from different areas of the state. Updating our members on the business of their cooperative is important, but we can do so in other ways for the time being.
We encourage our members to continue to follow the Center for Disease Control (CDC) recommendations for mitigation of the COVID-19 and to be aware of phishing scams offering health advice or threatening you if you do not pay your bill. Here are some helpful resources:
- Center for Disease Control
- Ohio Department of Health
- World Health Organization
- South Central Power’s Scam Alert Tips
If you have any questions or concerns, please give us a call at 800-282-5064.