Tech Support

First, ensure your ONT (Optical Network Terminal) has a solid green Power and PON light. If either light isn’t solid green, check the power supply connection and the fiber cable connected to the ONT's PON port. Make sure the cable is securely connected to the ONT, and follow the cable line through your house, checking for any visible issues like cuts or kinks, especially if it runs underground or overhead. If you find any problems, call us 24/7 at 1-800-282-5064, option 2.

Additionally, the ONT should have a flashing Data light, either amber or green. If the Data light isn’t flashing, but the Power and PON lights are solid, there might be an issue with the LAN cable between the ONT and the router. Ensure the ethernet cables are securely connected at both ends and inspect them for any damage. If the issue persists, try replacing the ethernet cable.

You can test the connection by plugging a device like a PC or MacBook directly into the ONT’s ethernet port using a wired connection. This will help determine if the issue is with the cable or another part of the network.

If you’re unable to resolve the issue, please call us 24/7 at 1-800-282-5064, option 2.

To power cycle your ONT, locate the on/off power switch button on the back of the device. Press and hold it to turn off the ONT for 30 seconds. During this time, all lights on the ONT should go off. After 30 seconds, press the power button again to turn the ONT back on. All lights should flash, and the Power and PON lights should turn solid green when the service is active. The Data light should flash when the ONT is connected to the Wi-Fi router.

If this doesn’t resolve your issue, please give us a call 24/7 at 1-800-282-5064.

To power cycle your connectSCP Wi-Fi Beacon G6 router, press and hold the on/off power switch on the back of the router to turn it off. Keep it off for 30 seconds, during which all the lights on the router should go out. After 30 seconds, turn the router back on by pressing the power button again. The lights should flash, and when the router is active, the Power, WAN, Internet, and WLAN lights should all be solid green.

If you’re using your own Wi-Fi router, please note that connectSCP’s ability to troubleshoot is limited. We cannot assist with troubleshooting your router, Wi-Fi, or devices connected to it. If the connectSCP lights indicate everything is working correctly but you’re still experiencing issues, we recommend power cycling your router or other equipment.

You can also test our connection by connecting a device directly to the ONT’s Ethernet port using a wired connection.

Wi-Fi signals weaken as they pass through walls and floors, leading to slower speeds when you’re farther away from your router. If you notice slow spots in your home, especially in rooms far from the router, you might need additional Wi-Fi equipment, like a mesh unit, to ensure strong coverage throughout your home.

While Gig speeds are extremely fast, Wi-Fi and some devices may not be able to keep up. Most devices can only reach speeds of 100-200 Mbps on the fastest Wi-Fi band, and some achieve even lower speeds. To experience true Gig speed, a hardwired Ethernet connection is recommended. Make sure you use a Gigabit or higher Ethernet adaptor if your device supports it.

Here's how you can make your house Wi-Fi friendly:

• Move large furniture: Large pieces of furniture can block Wi-Fi signals. Whenever possible, place large items along the exterior walls of your home to avoid signal interference.
• Consider mirror placement: Mirrors can reflect and weaken Wi-Fi signals. Try to minimize the use of mirrors in areas where you need a strong Wi-Fi connection.
• Choose the right location: Wi-Fi routers should be placed in open spaces, not hidden behind electronics like speakers, which can cause interference. Avoid placing your router near microwave ovens, as they can also negatively impact your Wi-Fi signal.

If you have a strong Wi-Fi signal near your router on multiple devices but weaker signals farther away, you may need additional or upgraded Wi-Fi equipment. We offer various options, including network security features and advanced parental controls through the connectSCP mobile Wi-Fi app. For assistance, call us at 1-800-282-5064 anytime.

If your Wi-Fi is weak or non-existent even in the same room as your router, try testing another device to see if the problem persists across multiple devices. If it does, power cycle your router to reset the connection. Avoid pressing the reset button, as this will reset your SSID name and password.

Some devices are simply faster than others. Ensure that all your devices are up to date, as outdated software can cause slow performance. If a particular device is consistently slow, it may be time to consider upgrading it.

Yes, for bandwidth-heavy activities like streaming Ultra HD video, a wired Ethernet connection is recommended for more consistent performance. Remember that no Wi-Fi, from any provider, can consistently deliver 1000 Mbps (Gig speed) due to natural signal degradation.

If your Wi-Fi struggles to reach certain areas of your home, you might need additional or upgraded Wi-Fi equipment. We have several options available to help improve your coverage. For more information, call us at 1-800-282-5064, 24/7, and we’ll help you find the best solution.

If you’re experiencing problems with your internet, make sure all software has been installed and that all cables are securely attached to your router and computer.

Here’s where you can test your internet speed:

To sign up for My Account in order to view or pay your bill, visit the Your Account page and follow the instructions, or call us at (800) 282-5064 for assistance. If you have already signed up for South Central’s My Account for electric service, you can log in here: My Account