Tech Support

Yes you can add a new SSID. Follow these steps:

1. Tap Add Wi-Fi network on the home screen of the Nokia Wi-Fi app, or go to Settings and tap the "+" next to Add Wi-Fi network.
2. Tap Continue on the warning message (the network will go down for two minutes).
3. On the “Add new network” screen, select the preferred network type and tap Next.
4. Enter a name for your new network and tap Save.
5. Create a password and tap Save to complete the setup. The app will create the new network, and once successful, tap Done.

Some network setups require separate SSIDs for the 5GHz and 2.4GHz bands to ensure all devices can connect properly. You can use the connectSCP Wi-Fi app to add additional SSIDs and choose whether you want it to be 5GHz, 2.4GHz, or use automatic band steering.

Note:

• This feature is available in the app for certain deployments.
• If you see an error message about not having enough space to add a new network, you’ll be prompted to delete an existing one. Keep in mind that this action is permanent and can’t be undone.
• Some Wi-Fi points may require a reboot to make changes, and a warning message will appear in those cases.

To figure out if the issue lies with your Wi-Fi point (router) or your internet connection:

1. Try using a wired Ethernet connection directly into your modem and reboot the modem.
2. If the issue persists, it’s likely a problem with your internet provider or modem.
3. If the connection is fine with the wired connection, try connecting directly to your root Wi-Fi point using an Ethernet cable.
4. If the problem continues, the issue is likely with your root Wi-Fi point. If the connection works fine, the problem may be with the wireless connection.

If you're looking to set up content filtering on your Wi-Fi network, follow this guide here.

For a detailed overview of your Wi-Fi device, check out this article here.

Learn more about Wi-Fi network security by visiting this article on F-Secure.

Need to remove or edit your Wi-Fi network? Follow the steps in this guide here.

For instructions on how to share your network name and password, check out this guide here.

You can do the following:

• Set up your Wi-Fi network (install the main Beacon and add more Beacons to extend coverage).
• Manage your Wi-Fi network (including guest network settings, passwords, and more).

Can I control the connectSCP Nokia Wi-Fi network with the mobile app if I’m not connected to the same network?
Yes, the app can be controlled remotely, unless your internet provider doesn't support this feature.

Does the app show what websites are visited or other personal activity?
No, the app only shows which devices are online. It doesn't display browsing history or other private details.

With the connectSCP Nokia Wi-Fi app, you can easily manage your Nokia Wi-Fi Beacons right from your smartphone. Whether you want to share your guest network, restrict access for certain devices, see what’s connected, or change network settings, the app has you covered.

To download the app, visit the Google Play Store (Android) or the App Store (iOS) and search for “connectSCP Wi-Fi.”

Wondering what the colors on your Wi-Fi device mean? Check out this helpful guide on understanding LED colors.

To set up parental controls, log into the connectSCP Wi-Fi app and follow the instructions here.

Before you begin, make sure that:

• You’re using supported hardware. Check hardware compatibility.
• You have access to an existing wireless network through an internet-connected modem or router.
• You have a Nokia Wi-Fi supported device with its power cable and an Ethernet cable.
• You have a smartphone with the Nokia Wi-Fi app connected to your existing wireless network.

Important: If you’re using an existing router or modem/router combo, you'll need to either disconnect the existing router or turn off the router function to avoid ‘double-NAT’ issues.

Setting up your network

1. Open the connectSCP Nokia Wi-Fi app on your phone.
2. Grant permission for the app to find and connect to devices on your local network.
3. Allow notifications for alerts, sounds, and icon badges.
4. Tap Get Started.

If the network is already set up by a technician or without using the app, ensure your phone is connected to Wi-Fi, and tap Get Started to set it up with the app.

Connecting the app to the root device

1. Follow the instructions to scan the QR code on the root device (the device connected to the modem).
2. If your device doesn't have a QR code or you prefer not to use the camera, manually enter the information.

Guided setup instructions

Once the app identifies the root device, you’ll see guided instructions for connecting your device to the network. If the device is powered on and connected to the internet, tap My network is set up. Otherwise, tap Next and follow the steps.

If you don’t see the network, tap I don’t see the network. Go to your phone’s Wi-Fi settings and connect to the Nokia Wi-Fi network. The default password will be copied to your clipboard, so just tap Join.

After setup, the app will find and connect to the root device. You'll be asked to join the network broadcast from the root device. The network name and Wi-Fi key are on a sticker at the bottom of the device.

Final setup steps

The app will take a few minutes to connect and prepare your device. You’ll then be asked to create an account (some apps don’t require this, depending on your ISP). You may also have the option to enable two-factor authentication, depending on your ISP.

You can now rename your Wi-Fi point or add more Beacons to extend your network. If you'd like to add Beacons, tap Add another Wi-Fi Point. You can also do this later.

You can choose from preset names (like "kitchen" or "bedroom") or create custom names for your Wi-Fi points. This can be done at any time through the app.

If you don’t see your Wi-Fi point, tap Wi-Fi points not showing above?. If the Beacon LED is red, reset your device to factory settings and try again.

You're all set!

At this point, you can give your network a custom name and password or update it anytime using the mobile app.

Notes:

• Some versions of the Nokia Wi-Fi app don’t require account setup, depending on your internet provider.
• If registration isn’t required, use the credentials found on the bottom of the root Beacon to sign in.
• Only one account (email address) can be linked to each home network.
• You can set up a second home network through the same app, but you’ll need to log out of one network to switch to the other. A different email address is required to create the second account.

For the best signal strength, we recommend connecting your smart TV to the router via an Ethernet cable. If Wi-Fi is your only option, ensure the TV is close enough to the router to maintain a strong signal (ideally 3-4 bars).

If you're still experiencing issues, the TV’s built-in hardware may not be strong enough. A high-quality streaming device, like a Roku or Amazon Fire Stick, can often provide a better experience.

Keep in mind that Wi-Fi signals weaken as they pass through walls, floors, and furniture. If you're watching TV in a room far away from the router, consider adding additional Wi-Fi equipment, such as a mesh unit.

If you need assistance, call us anytime at 1-800-282-5064, option 2, and we’ll help you find the best solution.

Wi-Fi is amazing, but it doesn't travel through buildings. The best way to connect two buildings is to dig a trench and run an Ethernet cable. However, this can be expensive depending on your budget and the distance.

Your next best option is a point-to-point wireless bridge system, which allows you to connect two buildings wirelessly. This setup is different from a mesh satellite Wi-Fi extender and requires some IT knowledge to install.

Please note that connectSCP doesn’t currently install or support services outside the structure where the ONT is located. You can purchase the necessary materials yourself or work with an IT contractor. YouTube can be a helpful resource for self-installation.

First, ensure your ONT (Optical Network Terminal) has a solid green Power and PON light. If either light isn’t solid green, check the power supply connection and the fiber cable connected to the ONT's PON port. Make sure the cable is securely connected to the ONT, and follow the cable line through your house, checking for any visible issues like cuts or kinks, especially if it runs underground or overhead. If you find any problems, call us 24/7 at 1-800-282-5064, option 2.

Additionally, the ONT should have a flashing Data light, either amber or green. If the Data light isn’t flashing, but the Power and PON lights are solid, there might be an issue with the LAN cable between the ONT and the router. Ensure the ethernet cables are securely connected at both ends and inspect them for any damage. If the issue persists, try replacing the ethernet cable.

You can test the connection by plugging a device like a PC or MacBook directly into the ONT’s ethernet port using a wired connection. This will help determine if the issue is with the cable or another part of the network.

If you’re unable to resolve the issue, please call us 24/7 at 1-800-282-5064, option 2.

To power cycle your ONT, locate the on/off power switch button on the back of the device. Press and hold it to turn off the ONT for 30 seconds. During this time, all lights on the ONT should go off. After 30 seconds, press the power button again to turn the ONT back on. All lights should flash, and the Power and PON lights should turn solid green when the service is active. The Data light should flash when the ONT is connected to the Wi-Fi router.

If this doesn’t resolve your issue, please give us a call 24/7 at 1-800-282-5064.

To power cycle your connectSCP Wi-Fi Beacon G6 router, press and hold the on/off power switch on the back of the router to turn it off. Keep it off for 30 seconds, during which all the lights on the router should go out. After 30 seconds, turn the router back on by pressing the power button again. The lights should flash, and when the router is active, the Power, WAN, Internet, and WLAN lights should all be solid green.

If you’re using your own Wi-Fi router, please note that connectSCP’s ability to troubleshoot is limited. We cannot assist with troubleshooting your router, Wi-Fi, or devices connected to it. If the connectSCP lights indicate everything is working correctly but you’re still experiencing issues, we recommend power cycling your router or other equipment.

You can also test our connection by connecting a device directly to the ONT’s Ethernet port using a wired connection.

Wi-Fi signals weaken as they pass through walls and floors, leading to slower speeds when you’re farther away from your router. If you notice slow spots in your home, especially in rooms far from the router, you might need additional Wi-Fi equipment, like a mesh unit, to ensure strong coverage throughout your home.

While Gig speeds are extremely fast, Wi-Fi and some devices may not be able to keep up. Most devices can only reach speeds of 100-200 Mbps on the fastest Wi-Fi band, and some achieve even lower speeds. To experience true Gig speed, a hardwired Ethernet connection is recommended. Make sure you use a Gigabit or higher Ethernet adaptor if your device supports it.

Here's how you can make your house Wi-Fi friendly:

• Move large furniture: Large pieces of furniture can block Wi-Fi signals. Whenever possible, place large items along the exterior walls of your home to avoid signal interference.
• Consider mirror placement: Mirrors can reflect and weaken Wi-Fi signals. Try to minimize the use of mirrors in areas where you need a strong Wi-Fi connection.
• Choose the right location: Wi-Fi routers should be placed in open spaces, not hidden behind electronics like speakers, which can cause interference. Avoid placing your router near microwave ovens, as they can also negatively impact your Wi-Fi signal.

If you have a strong Wi-Fi signal near your router on multiple devices but weaker signals farther away, you may need additional or upgraded Wi-Fi equipment. We offer various options, including network security features and advanced parental controls through the connectSCP mobile Wi-Fi app. For assistance, call us at 1-800-282-5064 anytime.

If your Wi-Fi is weak or non-existent even in the same room as your router, try testing another device to see if the problem persists across multiple devices. If it does, power cycle your router to reset the connection. Avoid pressing the reset button, as this will reset your SSID name and password.

Some devices are simply faster than others. Ensure that all your devices are up to date, as outdated software can cause slow performance. If a particular device is consistently slow, it may be time to consider upgrading it.

Yes, for bandwidth-heavy activities like streaming Ultra HD video, a wired Ethernet connection is recommended for more consistent performance. Remember that no Wi-Fi, from any provider, can consistently deliver 1000 Mbps (Gig speed) due to natural signal degradation.

If your Wi-Fi struggles to reach certain areas of your home, you might need additional or upgraded Wi-Fi equipment. We have several options available to help improve your coverage. For more information, call us at 1-800-282-5064, 24/7, and we’ll help you find the best solution.

If you’re experiencing problems with your internet, make sure all software has been installed and that all cables are securely attached to your router and computer.

Here’s where you can test your internet speed:

To sign up for My Account in order to view or pay your bill, visit the Your Account page and follow the instructions, or call us at (800) 282-5064 for assistance. If you have already signed up for South Central’s My Account for electric service, you can log in here: My Account